The Caribbean’s leading Outsourcing destination!

With an estimated revenue of approximately US$400 million in 2016; the ITES/BPO sector is a high-performing segment of Jamaica’s services industries. It has enjoyed the highest employment growth rate of any sector in the last decade, and presently accounts for more than 26,000 jobs island-wide.

Jamaica is the leading contact centre location in the English-speaking Caribbean, and has firmly established its reputation as a strong and highly competitive destination for Business Process Outsourcing (BPO). Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector.

The Gateway to the Caribbean

Jamaica is ideally situated in proximity to the main East-West shipping lanes between the Far East, Europe and Eastern North America. With the privatization of the Kingston Port to CMA CGM and partners, and close to US$1 billion in investments, Jamaica’s plans to transform from the Caribbean’s leading transhipment port to a major regional logistics hub is well advanced.

Jamaica boasts three international airports, two of which are located in the island’s major cities – Kingston and Montego Bay.

Additionally, with a robust transport and telecommunications infrastructure, available land for development, and a talented cost-effective workforce, Jamaica has all the elements to provide a perfect platform for manufacturing and logistics operations needed to service the region.

What Are Special Economic Zones?

A Special Economic Zone (SEZ) creates a specifically delineated location that is governed separately by the customs and tax regimes of the country and is intended to provide targeted incentives and services to encourage investments in Jamaica’s logistics-based industries.

Got Questions? We’ve got answers! View our SEZ FAQs.

One destination, multiple experiences!

Boasting 6 major tourism hot spots- Negril, Montego Bay, Ocho Rios, Kingston, Portland and St. Elizabeth- and an unequalled global brand equity, Jamaica provides a range of tourism opportunities.

The breathtakingly beautiful scenery, wide range of world class accommodations, rich culture, pristine beaches, vast picturesque mountainous landscape, and signature warm hospitality of the people combine to make Jamaica our unique value proposition that holds an irresistible appeal for diverse travellers around the world.

The accommodation segment of Jamaica’s tourism industry continues to attract a high level of foreign direct investment (FDI). Market leaders such as Sandals, Gran Bahia Principe, AM Properties and RIU have significant presence on the island.

Jamaica is the fertile ground for agribusiness!

With an expansive local market bolstered by three million visiting tourists annually, the increasing demand for high quality Jamaican produce overseas and the country’s proximity to key export markets makes it an ideal place for agribusiness.

Known for premium crops such as the world famous Blue Mountain Coffee, fine/flavour cocoa, high quality pimento and ginger, which are rated among the best in the world, Jamaica’s elevation ranges from sea level to over 7000 ft. resulting in a variety of “mini-climates.” This allows for the production of a variety of crops, from tropical to those suited to cooler climates such as strawberries.

Jamaica is the destination of choice for manufacturers!

With a proven history in manufacturing and established institutional framework via the Bureau of Standards Jamaica (BSJ) and Jamaica Manufacturers’ Association (JMA) which provide international certification support, and vocational training institutions that provide unparalleled talent training, Jamaica offers the perfect platform for manufacturing.

Jamaica’s manufacturing industry products range from food and beverages to bedding, leather and clay products, and are internationally recognized.

We’ve got energy!

Significant investment opportunities exist in the areas of new, renewable and alternative energy sources.

Jamaica’s renewable resources- wind, biomass, hydro and solar energy- are an excellent way to minimise its dependence on imported fossil fuels and, in the long term, transition into an independent energy producer.
The country is advanced in the development of renewable energy, surpassing a number of its Caribbean neighbours. Plans are currently being executed to rollout a new energy plan for Jamaica.