Mr. Epstein is the Founder & CEO of itelbpo Smart Solutions that has over 1,500 full-time employees across its sites located in Montego Bay and Kingston, Jamaica, Freeport, Grand Bahama, Tampa, Florida, Monterrey, Mexico and work @home across 12 US states. Mr. Epstein holds a leading authority on the subject of outsourcing in the Caribbean along with being the first Vice-President of the Business Process Industry Association of Jamaica (BPIAJ).
He is also chairman for Car Rental 8.com a rental brokerage firm based in Tampa, Florida that provides a rental car booking service that manages over 200,000 bookings per year and has supply agreements with all of the major car rental brands globally.
He also sits as a Board Director of JAMPRO, Jamaica’s investment authority & Montego Bay Free-Zone Co. Limited, which is the largest provider of BPO space in Jamaica.
Lastly, He has over eighteen (18) years of professional experience in the contact center industry and was recently named “Entrepreneur of the Year” by Nearshore Americas and ranked one of the 50 most influential executives in Nearshore Outsourcing in Latin America and the Caribbean. Itelbpo Smart Solutions has been awarded “Employer of the Year” three (3) years in a row and twice by the Montego Bay Chamber of Commerce & Industry.